Charging error eleven (11) indicates a battery hardware fault. Remove the battery from the robot for at least 15 minutes, then put it back in. Then, try to run a mission.
If the error persists, try to reboot your robot by pressing and holding the CLEAN button (single cleaning button for j series) for 20 seconds. After releasing the button, the light ring will show a white clockwise swirl while it reboots. The reboot procedure is complete when the light ring shuts off.
While the robot is rebooting, please confirm that your robot has the latest software installed.
If the error persists after following the steps above, please contact iRobot Customer Care.
For expedited service, please ensure that you have the following:
• Your robot charged and with you
• Your robot’s serial number
• For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorised retailer)
